I purchased an unlimited annual account for my small business for $864, which was downgraded to 5TB soon thereafter. Dropbox was fully aware they were on the verge of phasing out the unlimited account but continued to sell annual subscriptions to an outdated product. I don’t care if they decide not to offer a service, that’s their right. But they shouldn’t be actively selling annual subscriptions to an account that will no longer exist in a month. It’s sneaky and dishonest, and the lack of transparency is staggering. Customer service was brutal and inflexible in providing any kind of help, support, or refund. There was zero empathy for the fact that as a small business this was a large expense for us, that we depended on them, and that we did not have an IT department at the ready to find an alternative solution to their pulling the rug out from us overnight. Silver lining - we invested in a NAS (Network Attached Storage) for nearly the same price to do the same thing, but better, for about the same price (only it’s one-time instead of recurring cost, so much better ROI, and we're independent!). We were loyal, small business Dropbox customers but because of this sneaky overnight change in the terms of the account we purchased, we will do everything in our power to avoid ever using their services in the future and will encourage all of our clients and everyone we know to do the same.
