My 1st and last order 6162756465 ( 3 pairs ) Online service is totally messed up: - sending time is aprx 10 days (!)- shoes (2) are sent but the account is not updated with tracking info - received one pair of USED ( I wish I could attach the pics , it’s unbelievable) shoes without tags , no original box which didn’t even have a top part . Shoes are quite nicely used , no mistake . - received another pair with dirty bottoms, but not used ( thanks :) - could not return via my online account as could not get a return slip because the shoes were not delivered acc to the account :) - wasted time on 3 chats with agents - wasted time on delivery of shoes to the store cos couldn’t return them otherwise - at the store I had a problem with used pair of shoes to return ( what an experience) but finally I did . They don’t deserve even 1 star. I don’t know about stores but this “ designer “ store is disorganized and is not worthy of time . There are plenty of stores at the market which do so much better .