I ordered a pair of sneakers on October 16th. Kept checking the status of the order via the DSW app, every time: 'We've received your order and are working on it'. Beginning of November rolls around, I send customer service an email asking if they have any updates. I see that the style I ordered is starting to sell out, so I ask customer service if there's a chance that my size will be sold out before the order can be fulfilled. I tell them that if that's going to be the case that's fine, but I would like to know now so I can try to find the shoes elsewhere. Customer service representative assures me that my order is ready to ship and asks that I be patient for a little while longer (I'm happy to be patient, but perhaps you could provide a timeframe that is more specific than 'a little while longer'). This morning I wake up to a notification that my order has been canceled because - surprise! - the style I ordered is sold out in my size. Of course it is, I ordered it a month ago! In fact, enough time has passed that it's sold out in my size just about everywhere else as well. Whether they were outright lying about the status of my package to keep my business within the company or just completely incapable of communicating amongst themselves, the reason doesn't really matter. Being unable to provide the product you are selling seems to be... not a great business practice. Lesson learned, I will purchase directly from the brand next time.
