I had recently placed an order with DSW maybe three days earlier and received the order today. Right after I placed the order, I decided to check the company ratings. I was shocked to see that the rating was very low. I'm not sure if the dissatisfied customers are ordering from different locations than me but I'm very satisfied with my purchase. The shoes are new, showing no signs of previous wear or tear and also they fit perfectly if you follow their sizing guides. They're pretty comfy and don't seem like they're going to rip apart after a few weeks. To anyone ordering from Toronto, I would say it's a good way to save some money on shoes.