I HATE THIS STORE and will NEVER shop here again. I canceled my order SECONDS after placing it, realizing I bought the wrong item. I got no response until the next day when it was 'too late' to cancel the order as it had already been fulfilled and lo and behold, my payment was completed. Now I have to receive an item I don't want and pay $8.50 because DSW has a policy that if you don't EXCHANGE the item for something else, and simply want a refund, they will charge you. Ever notice how easy it is to cancel an order on Amazon within 30 minutes of the order? DSW does not do this. They are petty, greedy, small and sneaky. Guess they didn't see my email to cancel the order, huh? DSW is the worst. BTW, I also tried to call since I hadn't heard any response from my email canceling my order and I could not get through. They think they're so cute with that stupid 'Shoephoria' crap. Too bad they can't just focus on quality customer service and integrity. They won't be around for long. FEW WEEKS LATER: I returned the shoes to a brick and mortar DSW to discover that this order they 'fulfilled' so expeditiously was wrong. They sent me the wrong size - a UK 8 instead of a US 8. So, my order wasn't even fulfilled! I suspect they had to throw something in the box for it to count as 'fulfilled' and to charge me. I really don't trust them at all. AND at the store, the manager AGREED with me saying that you have FIVE minutes to return an order before they charge you. But, since they keep you on hold for at least that amount of time, you're stuck. Go figure.
