ea

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EA Took My Money and My In-Game Gold — No Help, No Escalation

I paid for time in an event in Need for Speed: No Limits, but the event ended due to a bug. I also spent ~3,000 gold, which I bought with real money, and lost it all. Google refunded my money, but EA refused to return the in-game gold or escalate my case. They’ve been giving me copy-paste answers for over 2 weeks.I provided all receipts and proof. EA support refuses to take responsibility or offer any kind of solution. Terrible customer service and a total disregard for player purchases.

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Date of experience: Jun 13, 2025