I’ve been a seller on eBay for over 7 years with a strong track record. Recently, I had a return case (No. 5357940566) where the buyer falsely claimed the item was “not as described.” In reality, the item was accurately described with clear sizing in both photos and text — the buyer simply didn’t know their size.I contacted eBay support before the case escalated and was told (in writing, with screenshots to prove it) that: • I was not at fault • The buyer would be responsible for return shipping • Notes were added to my account to protect me • I should ignore the notifications as they wouldn’t affect meeBay then ignored all of this, refunded the buyer from my account, and refused to reverse the decision, even after I submitted the proof from their own support agent.They’ve stopped replying, won’t review the evidence, and are hiding behind their one-appeal policy — even though their own agent assured me I would be protected.This is a blatant failure of seller protection. eBay enabled a buyer to abuse the return policy and punished a seller who followed every rule.If you’re a seller on eBay, be warned: even written assurances from eBay staff mean nothing when a buyer files a false claim. Support will lie to you, then ignore you.Disgusted by the way I’ve been treated.
