NO SCAM PROTECTION, despite what eBay tells you. I bought an expensive item (countertop reverse osmosis filter) through a seller who had seemingly great reviews (95%+), and they scammed me by creating an actual tracking number for something that was never delivered to my address; in fact, the scam item was delivered to an entirely different zip code. I tried to resolve the issue with the seller, which failed; I then spent weeks contacting eBay's customer service multiple times, with proof that the tracked delivery zip code was different than my delivery address. I spoke to 5-6 different people and all of them, except one who actually tried to help but who wasn't in the right role to make a decision about my refund, repeated the same robotic thing: that my item had been delivered so there was nothing they could do. I even did their job for them and photoshopped my zip code and the actual delivery zip code side-by-side, and they still told me I was in the wrong and REJECTED MY APPEAL. Luckily, inundating the seller with messages led them to refund me themselves, but this was due to my *own* time and effort, and nothing to do with eBay's customer service. I realized that they also actively bury and dissuade negative reviews so that scammers like these can sell as they please.
