They are deceptive in their cancellation process. Like any company, when attempting to cancel through their website, they off you perks/special offers and ask multiple times if you are sure. Fair enough. After getting through that and confirming that I would like to cancel, it takes you to a landing page with phone numbers and an opportunity to chat. I thought I had canceled the subscription months ago, only to realize today that I have been continually charged for months. Extremely deceptive. I explained to the person via chat that I had canceled months ago and asked that they review my activity to see that I hadn't logged in in months, but of course they couldn't do that. I can't stand shady practices like that. I understand confirming multiple times and making offers before cancelling. Every company does that, but making it appear as if you have canceled is downright unethical.
