edx

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Customer support deserves a zero for the runaround

The courses are great, however courses ended before posted end time on every occasion. This is not much of a problem and easily remedied for future reference. However I have told customer support has been told of this problem multiple times with pictures. They have not fixed it, and in the most recent case they haven’t even remotely acknowledged the issue, and try to deflect/blame other issues when the specific problem of “listed course end time is not actual end time” is completely ignored.Correspondence and multiple attempts to get this issue acknowledged or fixed has been ridiculous.

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Date of experience: Jun 28, 2020