I was expecting good things from Emirates. But business class to Dubai from Stansted was more premium economy with a seat that turns into a cramped and uncomfortable bed. Having to step over someone to get to the bathroom is not my idea of business class. By contrast, when I flew the much shorter onward leg from Dubai to Riyadh, it was much better. It’s clear that Emirates are squeezing seats into popular flights and losing site of the customer experience and I won’t be flying with them again. I have 10 more long haul flights to do this year and I have asked my company to move them all away from Emirates. The service was poor, I only asked for a Pepsi and I didn’t get it. I don’t even want any food so it’s not like I was a demanding passenger. Business class was not a business experience. Children shouldn’t be permitted in business class, that’s a different class of travel. There was no stowage, no usb socket, the table wasn’t big enough and there was no privacy for using a laptop. With the chair in a bed configuration there is nowhere to put your arms and I woke several times with numb hands, that’s when I did get to sleep through the screams of a child. When looking at the TV, I’m forced to look at the TV screen of the person next to me. If I’m flying business class, I’m on business. Which means I want to either rest and hit the ground running on arrival, or I want to work. This class of travel was not conducive to either. Given the cost, this just isn’t good enough. I had 6 flights with Emirates on this trip and all I can say is never again. They don’t appear to respond to any feedback on here so I don’t think I have any other voice than to vote with my feet.
