I came back to Manchester from Dubai on Emirates on 21st Jan 2025 and they damaged my new suitcase wheels. After registering my complaint at Manchester Airport, I received few conflicting emails: one stated that they closed the case after compensation (which isn't true); another email stated that somebody will pick up the suitcase (which never happened); another stated it was wear + tear (which isn't true, as my suitcase is new and only used once!); I keep writing emails so I can get the case resolved and I keep getting strange conflicting replies. I'm frustrated with Emirates customer care!
