Following the flooding event that occurred in April of this year, Emirates managed to lose a colleagues suitcase. We have contacted the airline on numerous occasions trying to trace the luggage, every time we have been promised a call back or an email - they have not once followed up on promises. Our search for the luggage or a resolution continues, surely 6 months even in extreme circumstances is long enugh to resolve an issue?The service they offer is beyond bad for a company that positions itself as a premium brand.
