I am writing to express my deep dissatisfaction with the incredibly poor customer service I experienced with Emirates Airline. My journey with your airline has been nothing short of a nightmare, and I am compelled to share my experience.In April, my flight was suddenly canceled, and despite my efforts to get in touch, there was no refund issued, nor did I receive any form of apology. I was left to cover all the associated costs myself, which is completely unacceptable.As if this wasn’t enough, my return flight was equally disappointing. My luggage was damaged during the flight, and even though I reported it, I never received any response or apology. It’s astonishing that an airline of your reputation would treat its customers with such disregard.The in-flight service was abysmal. Despite having pre-ordered vegetarian meals( my partner and me)for both outbound and return flights, there were not enough available, and all I was offered were some crackers. The cabin crew’s attitude was also highly unprofessional and unfriendly, a stark contrast to the level of service I remember from ten years ago. The decline in service quality is shocking, and it’s clear that Emirates is no longer the premium airline it once was.In summary, I am extremely disappointed with my experience. The level of customer service has plummeted, and I can no longer recommend Emirates to anyone. It’s truly a shame to see how far this airline has fallen. I am absolutely disheartened and will be considering alternative airlines for future travel!
