If I could give it -5 stars I would. This airline does not know how to handle an emergency crisis, it is crucial for companies like them to prepare in case of emergencies. The flooding may not be “their” fault, but not knowing how to manage it is totally their fault. A company like Emirates should ALWAYS be prepared and have a plan for everything that COULD happen in the future. This disaster just proves how unsafe your passengers are under your hands. I will forever be traumatized by this experience at your main airport Dubai International Airport.Furthermore, I will write a short conclusion of what I’ve endured being locked in your airport.An expensive airline, in this case Emirates, should not cheap out on their costumers. This airline made PROFIT out of this crisis. Stranded passengers had to pay for their OWN FOOD. You are considered “lucky” if your one voucher works. During our two days stay in your airport we only got one (1!) voucher that could ONLY cover for the cheapest meal in McDonalds. Imagine being someone traveling on a budget, or someone that can’t go queue to different restaurants because of their disabilities. I’ve talked to many young and tired travelers - they all haven’t eaten for days because Dubai International Airport won't resolve the issue. The biggest issue in my opinion is Emirates and their airport-hub’s lack of communication and structure. We wanted answers and updates on what’s going on. No agent came to our gate at all! Dubai International Airport together with Emirates NEEDS to work on their structure and organization. The queue line to the Connection Desk (there were only four working ones in the whole entire airport during my experience) was awfully long. It could take the whole day just to get in touch with someone. I am wondering how the management thought that it still was a good idea after hearing complaints from many in the queue. The worst part was seeing people breaking down crying because of the awful management of Dubai International Airport and Emirates. Single travelers losing hope and feeling fatigued and hungry. Families with small children not knowing how to make it comfortable for their children because Emirates would not issue hotel rooms to us. In fact, Emirates tried their best to avoid paying for our accommodations. We know why you delayed our boarding every hour, so your company would not legally have to give us hotel rooms. That inhumane method limited costumers tremendously! People were afraid to leave their gates because of the fear of missing the “boarding”. My entire body aches from that disaster of an airport. I know that I am not the only one feeling that way. Emirates SHOULD reimburse everything we have spent in that airport - mobile data, food, extra underwear and clothes and food. The airport food was too overpriced for a normal traveler, especially someone stranded there for days. I would like to give appreciation to the flight crew and the airport personnel who actively worked in the airport. The HIGHER UPS caused this disaster. STOP having meetings about what future meetings should be about. MAKE a decision as soon as possible. COMMUNICATE with the people working tirelessly in the airport. PAY your paying costumers back Emirates.
