I purchased a Bally wallet on a flight from Sydney to London in July 2022. It fell apart in December 2022. I still had the receipt, and got in touch with Emirates. They told me I could just drop the wallet into any Emirates desk with the receipt and a copy of their letter and 'someone' would deal with it. I requested an address and a person or team to send it to as I live in Canberra and there is no Emirates desk here, and I wasn't going to drive to Sydney and give it to someone on a desk - like seriously what airport worker is going to accept a package from someone anyway. Multiple followups only to receive emails stating the same advice. Last contact from them was in May 2023 where they told me they would look into it as soon as possible. I've responded, not by email, they don't make it that easy, you have to lodge a complaint every time you communicate with them. It's the sort of treatment you would expect from Scoot, although I bet even they would be better at dealing with it.
