I ordered a rug on sale but got an alarming email. The email contained a receipt with over twice the sales price. Alarmed, I reached out to the seller, only to receive this rude reply: "Re: Your Etsy Order Shipped (Receipt #3540936740)In response to:"So sorry, but this is not the item I thought I ordered. The one I thought Iwas ordering was on sale for $187.75. Now I see on your web site that theitem I ordered is sold out, and the price has risen quite a bit for theitem you are sending me. I will not accept this item.Jane Wiseman"Sorry, this is not the case. You chose this carpet and it was packaged and sent for you. According to company policy, no refunds or exchanges are made.As it turns out, I DID get the sales price, and I'm satisfied with the purchase. But what did the seller have to lose by sending a courteous reply instead, reassuring me that the receipt didn't reflect the actual price charged? I confirmed it with my credit card company, but the whole interaction left a sour taste. And by the way: the Etsy description and the receipt both mention a 14-day return policy. This seller's response was unnecessarily rude and alarming. I won't purchase from him again, and it has also shaken my trust in how carefully Etsy vets its sellers.
