I tried to buy a pair of shoes from a company called Faster4Less on Etsy. The seller charged my card and never shipped the shoes. Etsy gave me credit for future use but would not refund me. I had to buy another pair of shoes from another vendor on Etsy and they are not great shoes. Bottom line, I will never use Etsy again. They have no customer support function to contact. I can contact the seller but that's it. The seller didn't care. They got my money and never returned it.