eventbrite

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Sending out a WARNING to new eventbrite…

Sending out a WARNING to new eventbrite users: Be very carefully about which package you choose when you start using eventbrite. In good faith I set up a collection for a friend's wedding present and totally thought I had chosen the cheapest package as it was a low key affair. I wanted to use eventbrite because people can pay in different ways, the funds are secure, anyone donating would receive a nice confirmation etc. However, once the first tickets sold I realised that the fees were substantially higher then expected. I inquired with Eventbrite but it took them a good week to reply. By then it was too late to make any changes. I was told that I was on a middle sized package and not the cheapest option. I am still not aware where in the start I had the options to choose which package. I was under the impression I had chosen the most basic package. In effect from an event which raised £1820.-- Eventbrite charges came to £153.76 which translate to 8.45 %. I am extremely embarrassed to tell the donators plus the receiving newly married couple about the high fee - which could have been avoided if the set -up process was clearer. I personally find that I was misled by the information available and I am extremely disappointed. So, please - be extra careful when using eventbrite and be clear what the charges actually are.

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Date of experience: Oct 31, 2019