I've been using Evernote for several years and never previously had a problem. However, last time I tried to login using the app on May 21st, I had a message to upgrade to Evernote Professional or to continue with my existing level. Rather than letting me into the app, it just kept returning me to the upgrade options. I had already been charged my monthly sub fee on May 16th via Google Play. With hindsight, I should have ignored the request - however I decided to opt for the Pro version as I need to access my notes. Having paid for the pro version I was then able to access the app but all of my notes have completely disappeared. I've tried to follow the Evernote instructions on how to rectify the issue by clicking on the "contact us" link but it just hangs with a few revolving symbols and nothing happens which means I can't even report the issue. I'm checking the box at the end of this review which says it will be sent to Evernote . Reading the other reviews, I don't hold out much hope of ever recovering my notes....or my money.