I was trying to load the Evernote app on a new organization provided PC. My organization's security system allowed me to download and install the program, but when I discovered I had not recorded my last password change (and could not remember it) I tried the reset password option. My security system stopped the reset link as a known security risk. So, I thought I would contact customer service and get help changing from their end. Guess what? There is no customer service!!! No phone number. No email address. No way to ask for help. I will be looking for an alternative for the uses I have for Evernote. (My account is a paid account, so I hope I will not have the same problem others have noted in getting the payments stopped, much less refund).