expedia

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Expedia.com is a scam

Expedia.com is a scam! I reserved a rental car online. When I went to pick up the rental car, I was told that my reservation could not be honored and to contact Expedia for a refund. It took weeks, but I finally received a reply from Expedia.com customer service. They had a BS reason that I used the wrong payment method and lived too close to the rental car pickup location for the reservation to be honored. I paid in full online and they were happy to accept my card then. I provided my address online when I made the reservation and was not told I lived too close to the pickup location then. Expedia took my money but refused to refund it when the reservation I made on Expedia.com could not be honored. It's a dishonest, scammy company that should not be trusted.

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Date of experience: Mar 19, 2025