Facebook / Meta notified me of my account being hacked, email stated that my account was on hold until I could answer my security questions. Despite this, fraudulent transactions / charges were permitted to be made on my advertising account. I have been reaching out to them every single day, multiple times daily for the last 10 days and all that you get is stock standard, most likely AI responses. Look, I understand that Facebook cannot possibly talk to every single person who has a small problem. But this is a serious violation of my privacy and a shocking display of security. Some of the responses I have received state "Since we cannot see any suspicious activity on your account, we can not help you further" (YOU NOTIFIED ME OF MY ACCOUNT BEING HACKED) "Your account appears to be active, please explain the issue further" (I HAVE EXPLAINED IT IN GREAT DETAIL IN EVERY SINGLE MESSAGE) and so it goes. My account was hacked and money stolen from me. I see online after looking around on Google that I most likely won't win, but I honestly refuse to accept that.
