I purchased five tickets for a movie and 2 family members were not able to make it since they were coming from out of town and they are having car troubles. I called customer service to get refunded for the two tickets we could not use (over two hours before the movie start time.) I was told that they could only refund the whole order and that I would have to go back in and try to purchase the three tickets I needed again, but that they may no longer be available. Obviously they would not be since it is a hight demand movie. I was forced to pay for five seats in order for my daughter to see the movie. It is ridiculous that in this day and age, Fandango does not have the capability to refund a single ticket from an order. Apparently they do not know how to regenerate a QR code. It seems like this should not have been hard to figure out. I will not be using Fandango ever again. I hope that this information saves someone the trouble that I have had.
