Useless and unhelpful customer service! I’ve been shopping on Farfetch for over 5 years as a loyal customer, but this recent experience has completely let me down. My parcel was marked as delivered and signed for, yet I never received it — and the signature was forged. I live alone and provided proof of travel card history that I was traveling on the tube and wasn’t home by the time the parcel was signed and delivered. However, Farfetch refused to investigate properly. No delivery photo, no GPS location, and FedEx won’t accept a claim due to an address mismatch (which believed delivered to the wrong address!) Farfetch has shown no accountability and ignored clear evidence of a false delivery. This is a serious matter, and I’m now escalating it through formal legal channels. Heartbreaking to be treated this way after years of loyalty.
