I ordered a product to be shipped to me by FedX. I was advised by email that they had delivered the product to my home and that it was signed for by a N. Na. There is no one here by that name. They obviously delivered it to the wrong home and it was signed for there. Contacting their web site for support was useless. Their virtual assistant is virtually useless. All it could respond was by saying "it was delivered on 5/19".