About a month ago I changed my password with YAHOO and wrote it down in my telephone book. My computer crashed and I lost all passwords and internet sites stored in my computer. I called YAHOO "Support" and was told I had to send them my drivers license. Did that 2X thru their system which was all I was ALLOWED. It did not work. I could barely understand the lady on the other end of the phone in India. A week now and I've not been able to use my internet for business. I believe a class action suit should be filed.