My account name and PW were correct. But today the platform asked me to answer a security Q which I forgot (bc I already know my act. and PW). I called the 800# and technician verified me no problem asking me questions related to my name and custom folders I created; but he refused to allow me into the account until I paid for a monthly subscription! I said, "David, you clearly verified that I am the legit act. holder; can you let me in the email?" He declined because this is Yahoo's process if the user did not have a 2nd email or phone # for retrieval...
