JotForm is a very easy on-line software, perfect for new and experienced users. The new interface to export data is wonderful, so easy to use. We like that we can track an individual response across all questions for more accurate data analysis. The customer service is quick and helpful - that is VERY appreciated. We love that responses can be emailed to more than one person - that they can be emailed to a person at all is so helpful. We love that we don't have to log-in to see responses. We started with the free version, loved it, and quickly identified that we wanted the paid version.