Tried the app after being lured for the 7 days free trial. I remember for sure that the charge would be after the 7th day. Before I was able to cancel the subscription, I was charged for a year worth of subscription A$53.99 a day earlier. Contacted the chat only to be answered by AI. Emailed the support, only answered the next day blatantly said that I have missed the trial period and there's no refund from the annual charge. Given link to the Terms & Conditions but it was not readily available on the individual account nor there was no copy of agreement sent to email or confirmation when joining the trial. There's no kindness in the tone. When I checked the review, I realized to have been scammed by this dodgy company. Since the company based in Chengdu, China (CEO - Tony Duan), I found it hard to resolve this issue as there's no legitimate transparency to discuss with actual person to resolve the issue.Anyone on the same boat, please report this company to the International Consumer Protection and Enforcement Network (ICPEN). Please also consider reporting this issue to the national Fair Trading and Consumer Commission.
