Company is corrupt. This borders on being an outright scam. My mother started a trial of this software just before passing away. We later discovered that she was charged multiple times for an annual subscription. I wrote support letting them know that the software had never been used and would never be used and asked that the charges be reversed and the recurring fee be cancelled. They replied back and said that it is policy that payments that have already been processed cannot be refunded, and cited some stupid policy article of their own. Then they confirmed that the subscription would be cancelled and we would not be charged again. Less than 5 days later they charged her account again. We wrote another email regarding being charged again immediately after being told the subscription was cancelled and never got a reply from support. We ended up having to have the bank stop payment and paying them to do a retrieval of funds for fraud.
