We spent 10 days over the Easter holidays at the Four Seasons in Mahé. The bay and beach were very beautiful and scenic, the Marine Biologist Pip was excellent (highly recommended), and the Creole staff was very kind and always smiling. However, the management team was absolutely incompetent and incapable of running a super-luxury resort priced at 4,000 euros per night—more akin to a three-star hotel. Here’s what happened:Activities: There’s a weekly program of available activities, but unfortunately, for the “catch and release” activity, both boats were out of order for most of our stay, due to an “outside vendor” who failed to repair them in time. A resort of this level should have internal maintenance for these kinds of issues—otherwise, it fails to meet its guests’ expectations.Housekeeping: Although we had requested the service at a specific time, housekeeping staff would show up whenever they wanted, and on several occasions we returned to the room while it was still being cleaned. There seems to be no communication between housekeeping and management—maybe they outsource housekeeping as well?Room/Villa: While the above might be forgivable with an apology, what happened with our room was unacceptable: we were unable to use our villa for several hours because the air conditioning stopped working, and they had to contact an “outside vendor.” These things can happen, but the issue was that the manager only appeared at the very end. They were not proactive in addressing the problem—we had to go to the beach and wait, hoping they would manage to fix the AC, well into the evening.When it got dark and we were still waiting on the beach with no update, the manager finally showed up, telling me that until ten minutes prior, he hadn’t even been aware of the issue. He also didn’t know how the repair was progressing or whether he had a room immediately available—meanwhile, we were the only ones left on the beach in the dark!After another half-hour of complaints (when one should be relaxing on vacation, not getting upset), the manager finally offered us an alternative room. So, instead of going to dinner, we went to our room to pack up. Just as we were nearly finished packing, we were informed that the AC was now working again… In short, we wasted half a day (including Easter Sunday!) dealing with complaints and various service failures.
