As a large family group we stay in Vilamoura every year but yet never stayed at Four Seasons Hotel. Decided to visit hotel for a afternoon drink and to book tables for Brazilian themed meal evening. This would have given us the opportunity to decide if the hotel was suitable for our family holiday in 2024. We arrived in an empty bar / lounge area only to be told upon ordering our drinks that this would not be possible nor would booking for evening meal by the Hotel Manager as we were not residents. This was due to the fact the Hotel was unable to facilitate the payment as advised by the bar staff so with that we up and left the Hotel. Overall an extremely bad decision by Four Seasons as we have now booked our 2024 holiday at the Hilton Hotel for 6 rooms for 10 nights. This ridiculous decision has cost Four Seasons in excess of £20,000. Cannot believe that in this day and age a payment cannot be taken and the company is happy to turn away business. The Hilton Hotel were very happy to be of assistance.
