fourseasons

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Booked a room in Moscow in January

Booked a room in Moscow in January, Covid hit we could not go, then the war broke out and the hotel would not refund our money. Said they would provide a credit, the hotel was under the Four Seasons Flag. I wrote corporate, they said too bad - we only give service if you are in the hotel, but we are great at taking a few thousand dollars from you and not providing any service. My opinion of Four Seasons is now scumbag thiefs. Oh, Five Star scumbag thiefs. Yeah, no more Four Seasons in Moscow - I cannot make this up!

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Date of experience: Sep 12, 2022