So Four seasons Langkawi is truly stunning it’s a piece of paradise. Rooms have that luxurious feel and being a Bill Bensley designed hotel you guarantee luxury. Breakfast was stunning everything you wanted was there. Including champagne! I’d definitely return but a few areas for improvement would make this perfection. yes food is pretty expensive but it’s grwat quality and tasty. One area for improvement would be despite all the great complimentary water, fruit, fruit at the pool, salads, ice cream was the mini bar. In all the years travelling luxury 5 and 6 star resorts I’ve never opened a mini bar and thought what we’re they thinking. I just believe whatever money you have there’s a value for everything. When a can of soft fizzy drink is 1.6/1.8 ringgit 30p in the local shops then 40 ringgit £8 becomrs a questionable decision. Sadly although tiny issue It wipes every good element away because it beggars belief who would make that decision. especially in a hot climate. And especially when main rival Datai give complimentary non alcoholic mini bar. I think it would make people think twice because on holiday you don’t want to feel someone is openly profiteering. Having less fruit perhaps topped up rather than all new fruit and more reasonable priced soft drinks or complimentary. The next small improvement would be room allocation procedures. Staff tried very very hard on checkin to convince us we had an upgrade, To an upstairs rooms which at best is the same price but most are cheaper, so when we booked a ground floor partial sea view room with direct access having mobility problems I expected to get that, nope I was convinced to climb the stairs for a rest whilst they found a room, nope!! Nope! Nope! No resting just hard sell to try and make us take the room. No amount of I can’t do stairs sank in until we had to be quite firm. We were then showed to our original room which appeared to have been allocated to someone for a celebration! Flowers on the bed clearly their upgrade was our downgrade to upstairs. This should never happen and starts on the wrong foot, it’s very bad practice and needs addressing, the issue actually is only a few rooms actually have the partial sea views they state, so if they sell too many the only option to keep you happy with a sea view it to send you upstairs and tell you it’s an upgrade, it’s obvious! And we felt the deception instantly. Rooms on ground have outdoor spaces, sunbeds, outdoor jacuzzis, are light and airy and most of all No stairs, upper rooms are darker and there’s limited outdoor space and limited sunshine but are still luxurious just NOT what we chose when comparing hotels, The ground rooms won over the Datai for us. The adult pool was blissful and the staff were beyond friendly and helpful, that actually can be said for every member of staff from drivers, to waiting staff to house keeping, it’s only one member of staff that made us wary because of the room mis-allocation. Staff are very friendly and ask you questions about your stay and genuinely want to make sure you’re enjoying your time, the remnants of bit of overzealous training seem to leak out with questions of where you will be dining that afternoon or evening, in a longer stay they becomes robotic and seems like there’s a motive to get you eating on site and whether at breakfast, buggy rides to the room, walking about, at the pool it was the question at the top of the list. Yet there’s little around so 99% guarantee residents if hungry are going to eat on site, so less questioning would be much better. At first I found it endearing but every staff member asked and it seemed a bit hard sell. Even when we’d just eaten we were asked what are plans were for the next day. The beach, the surroundings, the service, the nature is second to none. It has prime location and doesn’t share its beach with other hotels meaning it’s peaceful and exclusive. The children’s pool is calm and has different areas to sunbathe and relax and the adult pool was our favourite place for feeling like the luckiest people in the world. I would not hesitate to return to Four Seasons and see our old friends the family of 15 dusky leaf monkeys!
