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1.3
1.3 from 1.8K Reviews and Ratings
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The worst support ever

A few months ago, I got hacked. They stole all of my passwords and more. Every website where I was logged in became inaccessible, but most of them responded promptly and assisted me as best as they could. However, when I attempted to contact Facebook support, I discovered that there was no live support available for a direct chat with a real person who could help me. Facebook only offers support through an "IF ... THAN" based system on a simple page where most solutions don't work completely or are just useless.Fortunately, when I got hacked, I had set up a backup email on my Facebook account. When I tried to recover my account through that email, I encountered a problem. Facebook gave me an error message stating, "You cannot use this feature at this time" :) ... I felt hopeless. However, when the hacker deleted my main email, I finally managed to regain access to my Facebook account through my backup account. I don't know how or why it worked, but I was able to recover my Facebook profile. The entire ordeal lasted about two months, during which I tried various methods to regain access to my account.

1
Date of experience: Oct 01, 2023