I've been using Freshbooks since 2012. I've stuck with it because the functionality suited me and the kind of creative business I'm in – even though my accountants have always complained about it. It isn't designed for Europe. It is mainly America focused and ignores the accounting and VAT requirements of anywhere outside of that region.But still, I've stayed with it. Then they created a new version of Freshbooks that still remained America focused and still completely ignored the needs of the European market. Not only that, but the new version put more importance on 'looking pretty' rather than making the software any better. I complained many times to their customer service staff who they call 'rockstars'. But to no avail. Their 'rockstars' don't really have the x-factor. So today, I still remain one of the diehards using Freshbooks Classic.If I was Freshbooks, I'd sell Classic to someone who would make a better job of upgrading it to the standard it could achieve. Instead of worrying about how it looks.I remain with it only until I find the time for the hassle of moving my accounts elsewhere.
