We have been using FD for a number of years. The software is OK at best. The customer service is by contrast, some of the worst I have ever experienced. We cancelled our plan and agreed an end date with them which was back in October. By Feb they were still charging us despite repeat requests to stop. Eventually they did and now we're trying to get funds mis-charged refunded to us. Despite 4 Freshdesk employees being on the email chain we have had almost no response in two months. We get the odd reply saying we're looking into it but then nothing. Please avoid them. Yes they are one of the cheapest but the functionality isn't great and the support is terrible (ironic for a CS platform)
