freshworks

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I am still a customer, but, for how long?

I am still a customer, lack of reliability, errors with the basic email desing (sixe of letters, lines, sice of images), at the point of being scared of sending emails.I had 4 meetings, none of them solved the issue, now they request for a 5th, lets see ... each meeting with a different person... so I have to start, restart and restartLater I use the function "customer journey" and they block the emails despite I have a bigger plan for security reasons that still I need to be explainedNow they recommend to copy the journey and to restart, but I have the problem that I have to do manual controls to avoid 27 people do not receive the email twice ...Tired of loosing my time, but still trying as I spent more thatn 100 hours learning

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Date of experience: Oct 31, 2022