Ordered the Fenix 6x Sapphire Chestnut Leather Band in 2020 for £869.99. Shortly after using the watch the software began showing issues such as freezing, not connecting to computers or wifi, not able to update. After some time baring with it it froze completely and wouldn't charge. I notified Garmin and they asked me to return the product for a replacement. Little did I know that this replacement was not a like for like new device, but a previously used, probably previously defective reconditioned device. Either way, I just wanted the issue out of the way therefore I accepted it and began using the replacement. After another short period of time, the watch began automatically cycling through menus without the touch of any buttons. this was intermittent at first, but began to be more constant, such as setting off timers in the night randomly and stopping activities mid way through. After troubleshooting, the device was then returned again and I was offered a reconditioned replacement. The request was submitted 1st Feb 2022 (I didn't send it back for a couple of weeks due to being busy with work) and it is now 12th April. I contacted them today to ask how long it would be for my replacement and, if you can believe it, its likely to be the end of May but 'even then they cant guarantee it'. I asked them if there are these issues with the new version of the device (Fenix 7x) as I really wasn't happy with the potential of sending the product back again in a few months time and they said no, and that they have discontinued the 6x. I also asked them why they wouldn't send me the new version of the device (which happens to be a lot cheaper than what I paid) if they knew the old one had issues and its almost certain that I'd be sending back again soon and they refused to even discuss it. So, all in all, I have the option to wait probably 4-5 months for a used, previously faulty version of my original watch that I bought new, the same model but lower value as the different colour was available to dispatch straight away (still reconditioned and not new replacement) along with having over 12 months out of the 21 months since buying the original watch with a faulty device or no device at all. It staggers me how companies like this can advertise new products whilst trashing customers like this.
