I order a Vivoactive 3 from Garmin directly on 5th May, the delivery was delayed and the watch was supposedly delivered on 14th May- but nothing was ever delivered. I spoke to UPS who said to speak directly with Garmin. I raised the issue with Garmin on 18th May, and they launched an investigation on 20th May. We received confirmation from UPS that the investigation had been completely on 29th May- Garmin claims they didn't receive anything and that the investigation is incomplete and to wait 5 working days. Called again on 3rd June, they tell me the investigation actually got paused and they need to launch it again, so told to wait until 10th June. Call on 10th June- please could waiting 5 more days.... On 15th June, still nothing from UPS apparently, so was offered a full refund or a replacement- I opted for a refund. It is now the 16th July and my refund is yet to be processed.. they have asked me to wait yet again. ABSOLUTE JOKE OF A COMPANY. They are holding £112 of my money and their customer service team show no sympathy and give a half heart apology. I've spoken to Rhys, Matthew, Will, Jame and Connor in customer service. Please save yourself the disappointment and don't use this company!
