I hired GoDaddy to design and build a website, and the experience has been incredibly frustrating and disappointing. From the start, I was misled. During the initial sales call, I specifically asked where the developers and designers were located. I was told they were all based in California and Arizona, with only minor tasks outsourced to the Philippines. That was simply not true. The website I received was riddled with grammatical errors, poor phrasing clearly written by non-native English speakers, and a host of formatting and alignment issues.Despite being assigned a “project lead,” I received minimal to no communication from them after the initial intake call. Ten days later, I was told (via auto email) my site was “ready to publish.” When I reviewed it, it was far from ready—full of typos, missing content I had clearly provided, and visually broken in several areas. It was not in any condition for client review, let alone publication.I called GoDaddy and spent over 90 minutes with one of their offshore developers trying to explain and fix the errors. He attempted to make some changes but couldn’t resolve everything. I followed up with my project lead via, who never addressed the outstanding issues.To make matters worse, I was sold a “managed care” plan that was supposed to begin once the site went live. Instead, GoDaddy started charging me from the date I purchased the website package—even though the site was (and still is) incomplete. When I called to raise concerns, no one took responsibility. I asked to speak with a billing manager and was told they could only “submit a request” for someone to call me back. No one ever did.Adding to the frustration, they use a fake AI bot named “Daisy” in chat support, which insisted it was a live person—even when I directly asked if it was a bot. This level of deception and misrepresentation has been consistent throughout my experience.In short, GoDaddy has failed on every level: misrepresented services, poor execution, lack of support, and deceptive billing. If you value honesty, professionalism, and accountability—look elsewhere.
