Stay away from the Windsor store! I only gave 1 star because It wouldn't let me give anything lower...!We booked an appointment 2 weeks ago for today and saying we were completely and utterly disappointed with the service, the store, and the state of the suits would be an understatement! We were meet in the store by reluctant and rude staff. The saleswoman (young girl) and a salesman that were at the tills were literally arguing about which one had the unfortunate task of actually tending to us. The girl even rolled her eyes when she was told she had to do it. My daughter saw this, if had, I would have left straight away!We had my 4 month old Granddaughter with us and there was no lift, no offer to help as they watched us struggle with a buggy up steep stairs!When we got to the floor, we were shown a selection of poor quality, threadbare, and a very disappointing range of colours and styles. We were looking for Wedding suits and we needed 10 of them...which would have brought them in excess of £1000 but, they didn't care! My partner is over 6-foot and there was nothing he could try on, what was the point in making an appointment and travelling 20 miles to visit this poor excuse of a suit store? I am extremely angered, upset, and utterly dumbfounded at how unprofessional, rude, and, simply uncaring the staff were! Well done Moss Bros, you have lost our profitable custom and I will ensure that my family and friends do not use your stores! Simply not good enough! You don't deserve a prime spot in such a lovely, and affluent location such as Windsor. I will also be forwarding this to your head office.
