Wish I could leave a zero star review. We have been trying for a month now to have our funds released and returned to us after having to pay almost $300 to replace a broken phone. We have spoken to 3 customer service reps and they all tell us that our funds have been released for our refund. Finally called our bank today and had to submit a formal dispute against Google Fi because nothing has been submitted from them to our bank. We got notified from FedEx that our device was delivered and received, but still had to call Google 4 days later because our account said they hadn't received it yet. The 3 customer service reps we have spoken with kept telling us 7-14 business days, first call was on 12/19/24, last call was on 1/6/25 and still not received our refund and received email to contact our financial institution. So today we contacted our bank, nothing received from Google, so now we have the formal dispute and our bank working to help us. Next call will be to whoever the highest ranking person we can contact. I absolutely recommend you read ALL reviews and do intense research before singing up for their service
