Their support is an absolute joke. My ex boyfriend complained about it as well. They ripped him off when he was cancelling. I'm still an active customer, paying off my Pixel 7 and was considering getting a pixel watch. Pixel 7 thumbprint is a joke. Absolute junk. If you do a reddit search you'll see a lot of people reporting the same issue. I submitted a warranty claim. They approved it. In the back in forth emails for that they said I had 45 days to send it in. The email they sent me though said 14 days and I was busy. So I contacted their support to confirm I could still send it in. Before actually sending it. Being proactive. Well, as I have mentioned, their support is the ultimate JOKE. I contacted through one of my emails. I was transferred twice without anyone actually verifying anything. Then after 35 minutes the last person told me that I would have to contact from a different email. I was logged into my google fi email and tried to get to the contact page from there originally. It had switched to my other email. They refused to verify any other way. So I contact again, and got transferred 4 additional times before they could figure anything out. They provide a case number, and then everyone says that they can't access any information in the case number because they aren't the right department. No one tells you where they are transferring you or what department you're speaking with. Google is huge, and it's hard to get away from them. However, after this experience, I am going to be spending time over the next year getting away from any and all google services that I can. I am aware of how difficult a task this will be. I'm more than happy to undertake it. Google invades everyone's privacy and provides among the worst customer service I have experienced. They do not deserve my money, or my information to make advertising bucks off of.
