For the most part I always have a great experience with groupon. The only reason I am giving them a 4 star instead of 5 is because I made a purchase, have not been able to use the groupon. All of a sudden I no longer see my groupons and my purchase hasn't been honored or recied a refund. We use to be able to get in contact with someone inorder to get a credit. Todays time, I don't know whats going on.