I’m really upset about a used Yamaha MG10XU mixer (Order #GCW7484286403) I bought for $130 on February 16, 2025. When I tested it on April 13, it made a loud pop and started smoking—super dangerous and could’ve caused a fire in my home. I reached out, but you refused to refund or replace it, citing your 45-day return policy.Selling a used product that’s a safety hazard is unacceptable. I trusted Guitar Center to sell safe gear, but now I’m out $130 and stuck with a broken mixer for my karaoke setup. Your refusal to take responsibility shows you don’t care about customer safety. Because of this, I’ll never shop at Guitar Center again.I’m sharing my story, with photos and videos of the smoking mixer, on Google, X, Yelp, and other platforms to warn others about the risks of buying used gear from you. I’ve attached pics and my receipt for your records. I’m also filing a complaint with Massachusetts Consumer Affairs to hold you accountable.
