On 1/20/25I was shopping online on a Guitar Center website.I found a used Fender Rumble 500 bass combo listed for sale on the site .The site noted it was at a store in Hagerstown,MD USA.Before I placed the order I called the Haggers town store and spoke to a Customer Sales Rep. at the store who physically verifyed that the used fender Rumble 500 bass combo, with the cover I was inquiring about and that I was looking at on line,was available at their store for sale.I immediately made the purchase online.Today is January 23rd 2025, and I have not yet received any shipping notice as stated on my purchase receipt.I called Customer service,spoke to 2 different agents and was told the purchase was on hold,pending verification.The 2nd agent searched,and found the purchase order was back orderd and suggested to check with the store because it was a used product and could not be on back order.I called,(3rd call) the Hagerstown store and after brief conversation the store Rep told me they did not recive a notice of verified online purchase and the product was sold TO ANOTHER CUSTOMER,???THATS LIKE BEING AT A BRICK AND MORTER STORE AND ATFER I PURCHASED A PRODUCT, GOT MY RECEIPT, THE STORE TOOK THE PRODUCT I JUST PURCHASE AND SOLD IT TO THE NEXT PERSON IN LINE!!! WHAT!!!😠The store Rep. processed a refund because the store didn't have a similar bass fender combo he could offer me.I called customer service again (4th call) and asked why did this happen there was no satisfied answer or offer to make this right.My question to the Customer Rep was and still is:Why did the Hagerstown store get a notification when I purchased it online, that the product was pending verification of an online sale so that the product was available to the customer who, even recived an email with a receipt of a purchasetransaction by me????!!!!NO ONE CALLED ME,OR EMAILED ME!!!Why did I even be the one to take the initiative to do the investigation of what happened to my purchase.I'm a VERY UNSATISFIED AND UPSET customer.It's 2025,wouldn't this company at least TRY TO MAKE THIS RIGHT,WHERE IS THAT GOOD OLE CUSTOMER SERVICE?The ball was droped and no one has even tried reach out to me to fix this problem.I hope Guitar center can reach out to me take notice of what happened and fix this flawed online purchase system to make this right so no one has to go through this.😬😠
