guitarcenter

3.6
3.6 from 1.4K Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Poor inventory management and communication

My cymbal broke and I had a gig coming up. I ordered a used cymbal to match my set, and paid for 2-day shipping. It was supposed to be delivered today, and instead at 2pm I received an email cancelling my order. Are you effing kidding??? Either the cymbal was already sold to someone else and I should have gotten a notice the day I ordered it, or it should have already been on the way. There is zero reason I should be getting a cancellation notice on the afternoon of the day the item should be arriving. Guitar Center is never seeing money from me again - this is the second time I have had a terrible experience with them. Stay away.

1
Date of experience: Nov 26, 2024