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Absolutely infuriating experience

I took my daughter to the doctor today and learned that neither of my kids have insurance coverage. I submitted all the necessary information on time during the enrollment period. In the previous year my policy covered both me and my children. Because my income changed, this year the market place submitted my kids’ info to CHIPS. (I had no idea about this until today. I got no information at all about CHIPS being a possibility in this application. I even received a new insurance card WITH my kids listed as dependents, so as far as I knew they were on my new policy!) Talked with CHIPS and learned that the application was submitted incorrectly by the market place, causing it to be invalid and thus was neither approved nor denied! Therefore my kids currently have no insurance. I spent over an hour talking to several different reps this afternoon, and it’s going to take more time to get this fixed. A complete nightmare caused by one little mistake made by the healthcare market place. Meanwhile my daughter is experiencing pain and can’t see the doctor because of this insurance mess.

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Date of experience: Feb 11, 2024